kokzz Privacy Policy — How We Handle Your Data

When you register for a kokzz account, we collect your full legal name, mobile phone number (used as your primary contact and account identifier in Bangladesh), date of birth (for age verification — you must be 21 or older), a password of your choosing, and any additional verification documents you provide to complete our KYC process (such as a national identity card or passport copy). If you update your account at any time, we collect the updated information you provide.

When you make a deposit or withdrawal on the kokzz platform, we collect data relating to that transaction — including the payment method used (bKash, Nagad, Rocket, Upay, USDT, BTC, Visa, Mastercard), transaction amount in BDT or cryptocurrency, transaction reference numbers, and timestamps. We do not store full payment card numbers or mobile banking PINs on our servers — sensitive payment credentials are handled exclusively by our certified payment processing partners using their own secure infrastructure.

When you access the kokzz platform, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), referring URL, pages visited on the kokzz site, time spent on each page, and the date and time of your visit. On mobile devices, we may also collect device identifiers. This technical data is used primarily for platform security, performance monitoring, fraud detection, and aggregate analytics. It is not used to identify you personally except where required for security or compliance purposes.

We use your registration data and transaction data to create and manage your account, process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, verify your identity and age in accordance with our KYC obligations, provide customer support when you contact us, and deliver the betting, gaming, and live casino services you have requested. Without this data, we cannot provide you with a functional kokzz account.

We use technical data, account activity data, and transaction data to detect and prevent fraudulent activity on the kokzz platform, identify and block suspicious login attempts or unauthorised account access, monitor for patterns indicative of money laundering or bonus abuse, and maintain the integrity and security of the platform for all users. Security-related processing is carried out in the legitimate interests of kokzz and its player community.

Where you have opted in to receive marketing communications, we may use your contact details (primarily your registered mobile number) to send you information about kokzz promotions, bonuses, new game releases, and seasonal offers relevant to players in Bangladesh — for example, Eid bonus offers or BPL-season cricket betting promotions. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect your ability to use the kokzz platform or receive service-related communications.

The majority of the personal data processing that kokzz carries out is necessary for the performance of the contract between you and kokzz — specifically, to provide you with a functioning account, process your deposits and withdrawals, and deliver the betting and gaming services you have signed up for. Without this processing, kokzz cannot perform its contractual obligations to you.

Some processing is carried out to comply with legal obligations applicable to kokzz, including KYC and anti-money laundering requirements. Other processing — such as fraud detection, platform security monitoring, and aggregate analytics — is carried out in kokzz's legitimate interests in operating a safe and reliable platform. Where we rely on legitimate interests, we balance those interests against your rights and will not process your data in ways that unfairly override your privacy interests.

We share personal data with third-party service providers who assist in operating the kokzz platform, including payment processing partners (such as bKash, Nagad, and Rocket integration providers), identity verification and KYC service providers, game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who may log gameplay data for fairness and compliance purposes), cloud hosting and server infrastructure providers, and customer support software platforms. All such service providers are contractually required to handle your data securely and to use it only for the specific purposes for which it is shared.

kokzz may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory authorities, or other government bodies where we are legally required to do so — for example, in response to a valid court order, a lawful request from a government authority, or to comply with anti-money laundering reporting obligations. In such cases, we will disclose only the minimum data required by the applicable legal obligation and, where permitted by law, will notify you that such a disclosure has been made.

While your kokzz account is active, we retain all account registration data, transaction history, and related personal data for the duration of the account relationship. This data is used continuously to provide you with account services, process transactions, deliver customer support, and maintain security and compliance records.

After your account is closed or becomes inactive, kokzz retains certain personal data for a period required by applicable law and our internal compliance policies. Transaction records and KYC documentation are typically retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations. After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you.

You have the right to request a copy of the personal data that kokzz holds about you. Upon receipt of a valid access request, we will provide you with a summary of the personal data we hold, the purposes for which it is processed, the categories of third parties with whom it has been shared, and the retention period applicable to that data.

If any personal data that kokzz holds about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many elements of your account information directly through your account dashboard. For data that cannot be self-corrected (such as KYC documents), please contact [email protected] with the corrected information and supporting documentation.

You have the right to request that kokzz delete the personal data it holds about you in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. This right is not absolute: kokzz may be required to retain certain data to comply with legal obligations (such as anti-money laundering record-keeping requirements), even after an erasure request. We will inform you of any data we are required to retain and the reason for retention when responding to your erasure request.

You have the right to opt out of receiving marketing communications from kokzz at any time. To opt out, contact [email protected] stating that you wish to stop receiving marketing messages. We will action your request promptly. Opting out of marketing will not affect the delivery of service-related communications (such as transaction confirmations, account security alerts, or important policy updates).

Essential cookies are strictly necessary for the kokzz platform to function — they enable core features such as logging in, maintaining your session, and processing transactions. Without essential cookies, the platform cannot operate. Analytics cookies collect aggregate, anonymised data about how users navigate the kokzz site — this helps us understand which features are popular and where we can improve the user experience. Session cookies are temporary cookies that are automatically deleted when you close your browser. Persistent cookies remain on your device for a set period to remember your preferences on future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using the kokzz platform. Most modern mobile browsers — including those used on Android and iOS devices commonly used by players in Bangladesh — provide straightforward settings for managing cookies. Refer to your browser's help section for instructions specific to your device.